| Location: |
District of Columbia
Mid-Atlantic (DE, DC, MD, NJ, NY, PA, VA & WV) |
| Salary Range: |
80,000 - 110,000 |
| Total Compensation: |
80,000 - 110,000 |
| Job Description: |
Manage daily team activities related to managing servicing acquisitions and sales. Develop contract compliance infrastructure and Monitor contract terms. Implement best practices. Recommend corrective action as needed. Resolve outstanding issues. Produce activity reports. Build and maintain internal and external customer relationships via constant engagement. Provide customer training. Seek feedback on service level satisfaction. Key Job Functions & Duties Assist and support staff in resolving highly complex issues related to loan transactions, MBS securities, customers, and internal business partners. Coordinate internally with Fannie Mae business areas in managing data and customers. Ensure adherence to internal controls. Lead and participate in process improvement initiatives focused on strengthening internal controls and providing operational efficiencies. Manage system enhancements. Interact with internal and external partners to strategize future needs. Identify opportunities to streamline and automate. Improve efficiencies to reduce costs. Advise on new, non-traditional products. Coordinate and administer assignments, monitor team progress, and maintain schedules. Develop team members and provide ongoing professional guidance and direction. |
| Education and Certifications/Licenses: |
Bachelors, None, None |
| Mandatory Minimum Qualifications: |
Bachelor's degree in Accounting, Business, Finance, Real estate or equivalent 8 years of related experience Excellent analytical and problem-solving skills Must be able to correlate varied data related to a servicer's performance, draw accurate conclusions, make recommendations, and persuade the appropriate partners to support ideas Must exercise intellectual honesty and influencing skills by identifying and presenting information and/or data in ways that are persuasive to others Must be able to execute and delegate deliverables to ensure that timelines and results are achieved by holding self and others accountable & Skills |
| Preferred Qualifications: |
|
| Benefits: |
|
| Overnight Travel: |
No Required Travel |
| Relocation Assistance: |
No |
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